During the booking process, the following conditions will have to be acknowledged as read and agreed before confirmation of your order.

EWA AIR reserves the right to update and/or modify this information without prior notice : we invite you to regularly consult this page.

Timeframe for booking

You can book from 48 hours until 360 days prior to the day of flight departure


Adult, child, infant

You can book up to 9 passengers per order : adulte(s) and children. Children and infants can not be booked alone.

An infant is always accompanied by a guardian : only one infant per guardian.

Your child is travelling alone? Our call center agents would be pleased to help your prepare his/her trip :

Child and infant special discounts can be offered depending routes and applicable fares.

Fares and availibility

On www.ewa-air.com, fares are displayed "all inclusive" : service fees included.

Fares and availiblity vary in real time. Only the confirmation of booking can guarantee your desired selection at the moment of your booking.

At the end of the booking process, you will receive in your mailbox, a confirmation of your booking with your booking reference (PNR), with all information about your trip.

Fare rules

Since "step 2", "flights", you can consult the fare rules : fare classes, minimum/maximum stay length, conditions for changes and/or cancellation, fare combination rules, child/infant applicable discount(s).

Service fees

Service fees will be applied for bookings made on www.ewa-air.com : service fees are not refundable

Payment by method

Your booking online - payment by phone  

  • Monday to Friday - 8 am to 4:30 pm : 0269 61 92 73
  • Saturday - 8:30am to 11:30am : 0269 61 92 73
  • Sunday and public holidays  - 9:30 am - 4:30 pm : 0269 60 82 00 

Controls of online transaction : avoiding risks of fraud

The credit card used for payment can be requested at the moment of check-in for control : keep it on hand.

These measures aim at avoid risks of fraud on credit card : unlawful use of your credit card number

All Credit Card transactions are scanned by EWA AIR. EWA AIR reserves the right to request, by any mean, the following documents :

  • readable copy of the credit card (front only) used for payment of the booking. In case the credit card holder is not part of the traveling party, the control is systematic.
  • readable copy of identity card/passport: card holder and passenger

In case the above documents are not produced, EWA AIR reserves the right to:

  • cancel tickets bought with the credit card used for payment
  • deny boarding to the passenger.

Time limit for receipt : within the 24h following the mailing date

EWA AIR tickets

Nominative tickets

EWA AIR tickets are nominative, personal and non-transferrable : name changes are not authorized

Terms of use

All tickets must be used in the sequential order of the coupons. Otherwise, all coupons will be cancelled.

Use of booking engine

Confirming your choices

Please note it is important to carefully read all information before confirming.

Changes of travel selections

Click on "Start over", at the bottom of the page, to modify your selection.

Please, do not click on the "back" button of your browser.

General conditions of carriage

Consult : more about.


Fuel surcharge - Refund conditions

For all tickets issued as of April 1, the refund conditions for the YQ carrier surcharge will be linked to the fare conditions for the ticket.

In the case of non-refundable tickets (except Y or S classes) in the event of a refund request, the fuel surcharge will not be refundable. Only airport and government taxes are refundable